Cancellation Policy

1. Client-Initiated Cancellation

You may cancel a project at any time by sending a written cancellation request to support@hrhkillo.com from the registered email, with the subject line "Cancellation Request — [Project / Ticket ID]". The applicable cancellation charges depend on the stage:

2. Cancellation by HRHKILLO

HRHKILLO reserves the right to cancel an engagement (with or without refund as applicable) if:

• The Client fails to make agreed payments on time;
• The Client's project scope falls under prohibited categories (gambling, fraud, illegal content, etc.);
• The Client provides false KYC/identity information;
• The Client engages in abusive, threatening, or unlawful conduct;
• A force-majeure event makes performance impossible.

3. How to Cancel

1. Email support@hrhkillo.com with subject "Cancellation Request — [Ticket ID]".
2. Mention the project name, invoice number, and reason for cancellation.
3. You will receive an acknowledgement within 2 business days.
4. Final cancellation confirmation, eligible refund (if any), and a closure statement will be issued within 7 business days.

4. Hardware / On-site Service Cancellations

• If you cancel a scheduled on-site visit (PC / network repair) at least 4 hours in advance, no charge applies.
• Late cancellations or no-shows are charged a visit fee as per the quotation.

5. Effect of Cancellation

• All unpaid invoices for work delivered up to the cancellation date become immediately due.
• HRHKILLO will provide a closure note, the source code/assets for completed milestones (after full payment), and revoke any project access.
• Confidentiality and intellectual-property terms survive cancellation.

6. Contact

See also: Terms · Privacy · Policy · Refund · Shipping & Delivery · Pricing · Contact