1. Nature of Our Services
HRHKILLO sells professional, custom IT services (design, development, consulting, and support). The deliverables are digital, intangible, and bespoke. As a result, refund eligibility depends on the stage of the engagement.
2. Refund Eligibility
| Stage | Refund Eligibility |
|---|---|
| Before work begins (advance paid, kick-off not started) | Up to 90% refund (10% retained as administrative / payment-gateway charges) |
| Discovery / requirement-gathering completed | Up to 70% refund of advance, against documented work effort |
| Design / first milestone delivered | Up to 40% refund, pro-rata against work completed |
| Development in progress (mid-engagement) | Refund limited to unused, unbilled portion of the advance |
| After delivery / final milestone | No refund, except for proven defects covered under the 30-day defect-fix warranty (which we will fix free of cost) |
| Hardware service (PC / mobile repair) | Diagnostic fees are non-refundable. Service charges are refundable only if the issue could not be reproduced or fixed |
3. Non-Refundable Items
- Third-party costs already paid on your behalf (domains, hosting, SSL, paid APIs, plugins, app-store fees, gateway charges, taxes).
- Time-and-material work already logged and approved.
- Goods or services delivered in full and accepted in writing/email.
- Discounted, custom-package, or promotional engagements explicitly marked as "non-refundable".
4. How to Request a Refund
- Email support@hrhkillo.com from the email address on record, with subject line "Refund Request — [Project / Ticket ID]".
- Include: invoice number, payment reference, reason, and supporting documents.
- Our team will acknowledge within 2 business days.
- We will review the project status and respond with the eligible refund amount within 7 business days.
5. Refund Processing Timeline
- Once approved, refunds are initiated within 5–7 business days.
- The refund is credited back to the original payment method only.
- Bank/UPI: typically 3–7 business days after initiation.
- Credit/Debit cards: typically 7–10 business days, depending on the card-issuing bank.
- International payments: up to 14 business days.
6. Disputes & Chargebacks
Before raising a chargeback with your bank/card network, please contact us first — most disputes are resolved amicably within 7 days. Wrongful chargebacks may be contested with documentary evidence and may result in immediate suspension of services.
7. Contact for Refunds
HRHKILLO Enterprise (OPC) Pvt Ltd
Email: support@hrhkillo.com
Phone: +91 94948 68267
Working hours: Mon – Sat, 9:00 AM – 7:00 PM IST
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